Refund Policy

Last Updated: May 30, 2026

1. Introduction

At Wing Snob, customer satisfaction is at the heart of everything we do. We are committed to delivering fresh, high-quality food products and an exceptional ordering experience. However, we understand that situations may arise where a refund or replacement is necessary. This Refund Policy outlines the conditions under which refunds, partial refunds, exchanges, and cancellations are accepted, as well as the procedures you must follow to submit a valid claim.

This policy applies to all orders placed directly through our official website, wingsnob-meal.digital, or through any other authorized Wing Snob digital ordering channels. If you placed your order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please refer to that platform's refund and dispute policy, as Wing Snob has limited ability to process refunds for third-party orders.

2. Eligibility Conditions for Refunds

Refunds are considered on a case-by-case basis. To be eligible for a refund, your claim must meet one or more of the following conditions:

• Incorrect Order: You received items that are different from what you ordered (wrong flavors, wrong quantity, missing items).
• Food Quality Issue: The food received was demonstrably undercooked, spoiled, contaminated, or otherwise unfit for consumption upon delivery or pickup.
• Allergic Reaction Risk: Your order contained an allergen that you explicitly requested to be omitted, and our staff failed to honor that request.
• Order Not Delivered: You paid for a delivery order that was never received and there is no confirmation of successful delivery.
• Significant Delay: Your order was delayed by more than a reasonable time frame (as determined by Wing Snob management) due to an error on our part, resulting in food that arrived cold, stale, or otherwise degraded.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.

Refund requests that do not fall under the categories above may be reviewed at the sole discretion of Wing Snob management. We reserve the right to deny any refund request that does not meet our eligibility criteria.

3. Timeframes for Refund Requests

To ensure a fair and efficient review process, all refund requests must be submitted within the following timeframes:

Requests submitted after these deadlines may not be honored. We strongly recommend contacting us as soon as an issue is identified. Late submissions may be reviewed on an exceptional basis at the discretion of Wing Snob management.

4. Non-Refundable Items and Services

Certain items and order types are not eligible for refunds under any circumstances. These include, but are not limited to:

• Orders that have been fully consumed or substantially eaten before a complaint is submitted.
• Orders where the customer simply changed their mind or no longer wants the food after it has been prepared.
• Customization requests (special sauces, extra toppings, specific preparations) when the base item itself was correctly prepared.
• Promotional, discounted, or free items received as part of a special offer or loyalty program.
• Delivery fees, service fees, and platform surcharges, unless the order was entirely our fault and was never delivered.
• Digital gift cards, vouchers, or promotional credits once redeemed.
• Catering or large group orders once preparation has commenced (see Section 8 for cancellation windows).
• Orders placed incorrectly by the customer (wrong address, wrong item selected) where our team fulfilled the order as submitted.

5. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow the steps outlined below. Providing complete and accurate information will help us resolve your issue as quickly as possible.

1. Step 1 – Contact Us Promptly: Reach out to our customer support team as soon as you identify the issue. You can contact us via email at [email protected] or through our website at wingsnob-meal.digital. Please do not wait — submit your request within the applicable timeframe outlined in Section 3.
2. Step 2 – Provide Your Order Information: Include your full name, order number, order date and time, and the contact information used when placing the order (email address or phone number).
3. Step 3 – Describe the Issue Clearly: Provide a detailed description of the problem. Explain what you ordered, what you received, and why you believe a refund is warranted. Be as specific as possible.
4. Step 4 – Submit Supporting Evidence: Where applicable, attach photographs or screenshots that document the issue. This is especially important for food quality complaints, wrong items, or missing items. Visual evidence significantly speeds up the review process.
5. Step 5 – Wait for Confirmation: After submitting your request, you will receive an acknowledgment email within 1 business day confirming that your claim is under review. Our team will investigate the matter and respond with a decision within 3–5 business days.
6. Step 6 – Receive Your Resolution: If your refund is approved, you will be notified of the amount and the method by which the refund will be issued. See Section 6 for processing times by payment method.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time required for the funds to be returned to you depends on your original payment method. The following processing times are estimates and may vary depending on your financial institution:

Please note that Wing Snob initiates the refund on our end immediately upon approval. However, the time it takes to reflect in your account is determined by your bank or payment processor and is outside of our control. If you do not see a refund after the maximum estimated time has passed, please contact your bank before reaching out to us again.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds are appropriate under the following conditions:

• Only certain items in your order were incorrect, missing, or unsatisfactory — a partial refund covering those items only will be issued.
• A food quality issue affected part of the order but not the entire order.
• A discount or promotional code was applied to your order, and the refund will be calculated based on the actual amount paid, not the pre-discount price.
• Delivery fees may be partially or fully refunded at our discretion if the delivery issue was solely our fault.
• The customer consumed a significant portion of the order before reporting an issue — the refund may be prorated based on what was not consumed or was affected.

The exact amount of any partial refund will be communicated to you in writing via email upon resolution of your claim. You may dispute the partial refund amount through our dispute resolution process outlined in Section 10.

8. Cancellation Policy

Due to the nature of our business — freshly prepared food — our ability to accommodate cancellations is extremely limited once an order has been received and preparation has begun.

8.1 Standard Orders (Online / Delivery / Pickup)

• Within 5 minutes of placing your order: You may cancel your order for a full refund. Please contact us immediately at [email protected] or call us at the number listed on our website.
• After 5 minutes: Once food preparation has begun, cancellations are not accepted and no refund will be issued for change-of-mind cancellations.

8.2 Catering and Large Group Orders

• More than 48 hours before the scheduled order time: Full refund issued.
• 24 to 48 hours before the scheduled order time: 50% refund issued; the remaining 50% is retained to cover preparation and ingredient costs.
• Less than 24 hours before the scheduled order time: No refund will be issued. The full payment is forfeited.

All cancellation requests must be submitted in writing to [email protected]. Verbal cancellations made by phone are not binding until confirmed in writing by a Wing Snob representative.

9. Exchange Policy

As a food service provider, Wing Snob does not offer traditional item exchanges. However, in cases where an incorrect item was delivered or prepared, we will offer one of the following resolutions at our discretion:

• Replacement: We will prepare and deliver or make available for pickup the correct item at no additional charge, subject to availability and operating hours.
• Store Credit: If a replacement is not feasible (due to distance, time, or operating hours), we will issue store credit equal to the value of the incorrect item, valid for use on future orders at Wing Snob.
• Monetary Refund: If neither a replacement nor store credit is acceptable and the conditions of this policy are met, a monetary refund will be processed as described in Section 6.

Replacements are subject to the same operating hours and delivery zone restrictions as standard orders. Wing Snob reserves the right to determine the most appropriate resolution based on the specific circumstances of each case.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request or if a dispute arises in connection with your order or this Refund Policy, we encourage you to follow the process below before pursuing any formal legal action:

1. Internal Review Request: Submit a written request for an internal review to [email protected] with the subject line "Refund Dispute – [Your Order Number]." Clearly explain why you disagree with the decision and include any additional evidence or information you would like considered.
2. Management Review: Your dispute will be escalated to Wing Snob management for a second review. We will respond to your dispute within 5–7 business days of receipt.
3. Consumer Protection Resources: If you believe you have been treated unfairly, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov or contact your state's consumer protection office. You may also contact your credit card company to initiate a chargeback if you believe a payment was unauthorized or incorrect.
4. Informal Mediation: Both parties agree to attempt in good faith to resolve any unresolved disputes through informal mediation before pursuing litigation or arbitration. Either party may request mediation in writing.
5. Governing Law: This Refund Policy shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Wing Snob operates. Any legal proceedings shall be conducted in the appropriate jurisdiction.

11. Chargebacks and Payment Disputes

If you initiate a chargeback with your bank or credit card company without first contacting Wing Snob to attempt resolution, we reserve the right to dispute the chargeback and provide your bank with all relevant documentation, including your order details, our communications, and evidence that the order was fulfilled as described. We ask that you contact us first — in the vast majority of cases, we can resolve issues directly and more efficiently than through a formal chargeback process.

Customers who abuse the chargeback process or submit fraudulent refund claims may be subject to being permanently banned from placing future orders with Wing Snob.

12. Changes to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnob-meal.digital. We encourage you to review this policy periodically. Your continued use of our services after any changes are posted constitutes your acceptance of the revised policy. The date at the top of this page reflects the most recent revision.

13. Contact Information

For all refund-related inquiries, cancellations, or customer support needs, please contact Wing Snob using the information below. Our team is available to assist you and will respond as promptly as possible during business hours.