Privacy Policy

This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsnob-meal.digital, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This Privacy Policy is designed to comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

1. About Us

Wing Snob is a food service business operating in the United States. We provide food ordering, delivery, and related services through our digital platform. For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the information below:

2. Information We Collect

We collect several categories of personal information depending on how you interact with our website and services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Date of birth (used to verify age eligibility)
• Profile photograph (if provided voluntarily)

2.2 Payment and Financial Information

To process transactions, we collect payment-related information, including:

• Credit card or debit card details (processed through secure, third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order records

We do not store full credit card numbers or sensitive financial data on our servers. All payment information is handled by PCI-DSS compliant third-party payment processors.

2.3 Order and Transaction Data

When you place an order through our platform, we collect:

• Items ordered, including food preferences and customizations
• Order date, time, and history
• Delivery instructions and special requests
• Promotional codes and discounts applied

2.4 Usage Data and Browsing Information

We automatically collect certain technical and usage information when you visit our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring website or URL
• Search terms used within our website
• Date and time of your visit

2.5 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (e.g., mobile device ID, advertising ID)
• Hardware model and specifications
• Mobile network information
• Operating system version
• App version (if applicable)

2.6 Location Data

With your consent, we may collect precise or approximate geolocation data from your device to facilitate delivery services and provide location-based features. You can disable location tracking through your device settings at any time; however, this may affect certain features of our service.

2.7 Communications and User-Generated Content

When you contact our customer support team, leave reviews, or submit feedback, we collect:

• The content of your messages, emails, and chats
• Customer service records and correspondence
• Reviews, ratings, and feedback submitted about our products or services
• Survey responses (if you choose to participate)

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For more detailed information, please refer to Section 9 of this policy and our dedicated Cookie Policy available on our website.

2.9 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you choose to connect your social media account)
• Third-party food delivery platforms and partners
• Marketing and advertising partners
• Analytics providers
• Publicly available databases

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders
• To facilitate payment processing and issue receipts
• To arrange and manage delivery services
• To create and manage your account
• To provide customer support and respond to your inquiries
• To send order confirmations, updates, and delivery notifications

3.2 Analytics and Service Improvement

• To analyze how users interact with our website and services
• To understand customer preferences and improve our menu and offerings
• To monitor and improve the performance and functionality of our website
• To conduct internal research and development
• To diagnose technical problems and bugs
• To generate aggregated, anonymized statistical reports

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers (with your consent where required)
• To display personalized advertisements based on your browsing and purchase history
• To notify you about new menu items, promotions, and events
• To conduct loyalty and rewards programs
• To reach you through retargeting campaigns on third-party platforms

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To respond to lawful requests from government authorities or law enforcement
• To enforce our Terms of Service and other policies
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, and safety of Wing Snob, our customers, and the public

3.5 Business Operations

• To manage our business relationships with vendors and partners
• To conduct audits and assessments of our operations
• To plan and execute business continuity procedures
• To facilitate mergers, acquisitions, or asset sales

4. Legal Basis for Processing Personal Data

We process your personal information on the following legal bases:

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with certain third parties in the circumstances described below:

5.1 Service Providers and Vendors

We engage trusted third-party companies and individuals to assist us in providing and improving our services. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually obligated to protect your data. Service providers we work with may include:

• Payment processors (e.g., Stripe, PayPal)
• Cloud hosting and infrastructure providers
• Food delivery and logistics partners
• Email and SMS communication services
• Customer relationship management (CRM) platforms
• Analytics and data intelligence providers (e.g., Google Analytics)
• Advertising and marketing platforms
• Fraud detection and cybersecurity services

5.2 Business Partners

We may share limited information with trusted business partners, including third-party food delivery platforms and restaurant technology providers, to facilitate the delivery of your orders and improve the overall service experience.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as:

• Subpoenas, court orders, or other legal mandates
• Requests from law enforcement or government agencies
• Regulatory investigations or audits
• Situations where disclosure is necessary to prevent harm or protect safety

5.4 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring party as part of that transaction. We will notify you via email or a prominent notice on our website before such a transfer occurs and before your personal information becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your personal information with other parties when we have obtained your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Password Hashing: User passwords are stored using industry-standard cryptographic hashing algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to protect our network infrastructure.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways.

6.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Data minimization practices — we only collect data that is necessary for our operations
• Regular security assessments and vulnerability testing
• Documented incident response and data breach notification procedures
• Contractual data protection obligations imposed on all third-party processors

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6.3 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant regulatory authorities and affected individuals in accordance with applicable state and federal laws, including applicable state data breach notification statutes.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the following rights regarding your personal information:

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information; however, certain sharing with advertising partners may constitute "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary for providing the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

7.2 General Privacy Rights (All Users)

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: You may request that we delete your personal information, subject to applicable legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days in total), we will inform you in writing. We may need to verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf; however, we may require verification of the agent's authorization.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, accounting, or reporting requirements. The general retention periods we apply are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver targeted advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including session management, security, and shopping cart functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data.
• Functional Cookies: Remember your preferences such as language settings, saved addresses, and logged-in status.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
• Third-Party Cookies: Set by third-party services integrated into our website, such as social media plugins and analytics tools.

9.2 Your Cookie Choices

You can manage your cookie preferences through our cookie consent tool when you first visit our website. You can also adjust cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about the cookies we use, please refer to our full Cookie Policy available on our website.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to investigate and, where confirmed, delete the relevant personal information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly market our services to children. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it immediately.

11. International Data Transfers

Wing Snob is based in the United States and your personal information is primarily processed and stored in the United States. By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States, which may have different data protection laws than your country of residence.

If we transfer personal information to third-party service providers located outside of the United States, we will take appropriate measures to ensure that such transfers comply with applicable privacy laws and that your personal information remains protected to a standard consistent with this Privacy Policy. Such measures may include:

• Entering into data transfer agreements with third parties
• Ensuring third parties are certified under applicable data protection frameworks
• Implementing contractual clauses that impose data protection obligations on receiving parties

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Wing Snob. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not wish to be tracked. Our website does not currently respond to DNT signals. However, you may use the cookie settings described in Section 9 to limit certain types of tracking.

14. FTC Act Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including with respect to privacy and data security. Our privacy and security practices are designed to be transparent, fair, and consistent with representations made in this Privacy Policy. We do not engage in deceptive practices with respect to the collection, use, or sharing of consumer data.

If you believe our data practices are unfair, deceptive, or otherwise violate the FTC Act, you may file a complaint with the Federal Trade Commission:

15. How to File a Privacy Complaint

If you have a concern about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority.

15.1 California Residents

California residents may contact the California Privacy Protection Agency (CPPA), the agency responsible for enforcing the CCPA/CPRA:

California residents may also contact the California Attorney General's Office to report violations of the CCPA/CPRA:

15.2 All Other U.S. Residents

If you are located in another U.S. state with applicable privacy laws, please contact the relevant state Attorney General's office or consumer protection agency to understand your rights and file complaints.

15.3 Contact Wing Snob First

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly. We are committed to resolving privacy concerns promptly and fairly:

• Email: [email protected]
• Website: wingsnob-meal.digital

16. California-Specific Disclosures

In addition to the rights described in Section 7 above, California residents should be aware of the following:

16.1 Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request information about the personal information we share with third parties for direct marketing purposes. To submit such a request, please contact us at [email protected].

16.2 Categories of Personal Information Collected (CCPA)

Under the CCPA, we are required to disclose the categories of personal information we collect. In the preceding 12 months, we have collected the following categories:

• Identifiers (e.g., name, email address, IP address, device identifiers)
• Customer records information (e.g., name, address, payment information)
• Protected classification characteristics (e.g., age, where relevant)
• Commercial information (e.g., order history, transaction records)
• Internet or electronic network activity information (e.g., browsing history, usage data)
• Geolocation data (with consent)
• Audio or electronic data (e.g., customer service call recordings, if applicable)
• Inferences drawn from personal information to create customer profiles

16.3 Do Not Sell or Share My Personal Information

Wing Snob does not sell your personal information for monetary consideration. However, under the CPRA, certain sharing of personal information with advertising partners for cross-context behavioral advertising may be considered "sharing." California residents may opt out of such sharing by contacting us at [email protected].

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email (if you have provided your email address) or by posting a prominent notice on our website
• Where required by law, seek your consent to the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes are posted constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries in a timely and transparent manner.

We aim to respond to all privacy-related inquiries within 45 days of receipt. For complex requests, we may require up to 90 days to respond, in which case we will notify you of the extension within the initial 45-day period.